You must be 18 and older to access phone therapy from Parent Help Live. Phone therapy is geared towards parents and the licensed professionals will be communicating solely with the parents. Phone therapy is not appropriate if your child has a severe mental illness or is having suicidal thoughts or homicidal thoughts. Do not delay in seeking professional advice and treatment from your local pro-fessional to best meet your child’s needs at this time. Phone therapy is also not intended as a substitute for medical evaluation, diagnosis or treatment for your child.

Parent Help Live agrees to make every effort to maintain an informative, useful, and safe website for the benefit of its members. Parent Help Live agrees to provide the site with updated information, relevant topics to the parenting field, and collaborate with respected professionals in their supported fields of expertise.

By agreeing to initiate services with Parent Help Live, you understand that the licensed professional providing services is in good standing professionally and has been prescreened by Parent Help Live. Parent Help Live cannot be held responsible for any actions you choose to take in response to expressed or implied communications via e-mail or phone.

An intake counselor reviews your intake form to determine the best match for your family based on your concerns and your time availability. The intake counselor will forward your form to the licensed professional via email in which the counselor stores the data in a confidential locked file, much like a counselor supports confidentiality of their notes in a clinical setting.

Once you have completed the intake form, you can expect a response within 48 hours of your submission. If you submit the form on Friday or a holiday, it may be 72 hours before contact is made by Parent Help Live.

Parent Help Live will not be held responsible in event of technology failure – this is unforeseen and we will make every effort to correct the problem in the quickest fashion possible.

Opinions expressed by instructors or by professionals in phone therapy are solely the professional’s opinions and are not necessarily representative of Parent Help Live as a whole. Parent Help Live does not assume any liability or responsibility for damage to persons arising from the use of any information or material of any nature provided on the site or over the phone. Parent Help Live reserves the right, at any time, to modify or stop providing any component or feature of the site.

Payment for Services and Cancellation Policy

Parents will agree to the fee upfront for services provided through phone therapy or through the membership site (see getting started tab for rates). Parents utilizing services provided by Parent Help Live are responsible for ensuring complete payment.
You agree that you own the credit card you are using, or have the permission of the credit card holder to do so. Parents understand that online membership is paid automatically once per month unless you notify us via email that you would like to discontinue the membership (pro@parenthelplive.com)

If you have booked a phone therapy session, but did not appear (answer the phone) during the scheduled session, Parent Help Live reserves the right to count the session as complete. Failure to show appointments are the equivalent to an actual appointment meaning you forfeit the sum. Occasionally, circumstances may arise and you may work out a future session with your licensed professional. This may occur when a number of sessions are purchased together (i.e., 6 week package) and continued support is needed. This is not a Parent Help Live policy, but rather up to the individuals that set the appointment.

Parents are also aware that any material, including audio, downloadable forms, and power point presentations are protected by copyright. Parents may not copy, reproduce, retransmit, distribute, publish use for any commercial purpose or otherwise transfer any copyrighted material. Parents may download a single copy of the material from the Site, and that single copy is solely for the parent’s personal use. Parents do not acquire any ownership rights by downloading copyrighted material.

Parents are solely responsible for compliance with any copyright, trademark, or other proprietary right, which may apply, to any material of any nature found on the site.

Parent Help Live in its discretion, may terminate your account when these terms and conditions are violated.

Limitation of Liability and Warranties

The site and all content and materials on the site are provided on an ―as is basis. Parents agree to use the site solely at their own risk. To the fullest extent provided by the law, Parent Help Live dis-claims any and all warranties, either express or implied, including warranties relating to the quality, accuracy, or content or any and all material information, products or services posted on or accessed through the site.
Parent Help Live is not liable for the conduct of other users or third parties and the risk of injury from the foregoing rests entirely with the parent.

Parent Help Live is not liable for damages of any nature including, without limitation, direct, indirect, incidental, consequential, or special damages arising out of parent’s use of the Site or inability to access or use the Site or out of any breach of any warranty.

Interactions with Licensed Professionals

If you choose to interact with a licensed professional through phone therapy or live in classes, your relationship is strictly with the professional and Parent Help Live is not involved in any way with that relationship. Parents also understand the Parent Help Live cannot predict or assess fully a professional’s competence and appropriateness for parent’s needs. Parents also take full responsibility for the decision to access support through the Site and continue to interact with our processionals, and that the role of Parent Help Live is strictly limited to providing access to professionals and their ser-vices.

Success of phone therapy depends upon a variety of factors, not the least of which is the professional relationship between parent and the licensed professional. No professional can or should offer a guarantee of a cure for a particular problem. It sometimes will be necessary to refer parents to another professional if the parent is not sufficiently benefiting from phone therapy services. Parents can change their licensed professional at any time and for any reason.

Currently insurance companies or HMOs are not likely to reimburse or authorize treatment provided for parents, particularly over the phone or online in class. While this may change in time, parents should not expect the coverage. It is important to understand that not all problems and conditions are suited for phone therapy and that referrals may be made to other practitioners or facilities for in-person treatment when the intake counselor OR after sessions where the licensed professional may deem this to be more appropriate. This may occur after the initial session or after it becomes appar-ent to the counselor that more intensive treatment may be warranted.

Your licensed professional or counselor during phone therapy may inform you of basic information related to his/her practices. For example, this may include exceptions to confidentiality, his/her avail-ability and what to do in case of emergency, information pertaining to his/her education, training, experience and theoretical orientation.

Professionals practicing under Parent Help Live are required to report suspected child abuse or neglect. They will likely be required to break confidentiality when parents are in such a mental or emo-tional condition as to be a danger to himself or herself or others.

Links to Other Sites

The Site may contain links to other websites. Parent Help Live is not responsible for the content of third party sites and does not make any representation, warranty or endorsement with respect to any content or material or the accuracy of any content or material on such third party websites.

Advertisements

The Site may contain advertisements by third parties. The advertisements may contain links to other websites. Parent Help Live does not make any representation, warranty, or endorsement of any product or the content or accuracy of any materials contained in, or linked to, any advertisement on the site.

Service marks and Trademarks

Parenthelplive.com, Parenhelplive.info, Parenthelplive.net and logos are service marks of ParentHelpLive.com.

Indemnifications

Parent agrees to indemnify and hold harmless Parent Help Live from any liability, cause of action, claims and expenses, including reasonable attorney’s fees and court costs, related to a violation of this Terms and Use Agreement .
Parents hereby releases and agrees to hold harmless and indemnify ParentHelpLive.com, its directors, officers, employees, contractors, advisors, consultants, and successors from any and all liability or causes of action and claims of any nature resulting from the acts of mental health professionals accessed through the Site. These Terms and Use Agreement set forth herein shall be construed under and governed by the laws of the State of California, and any dispute arising from this Agreement or a breach of this Agreement shall be governed by the laws of the State of California.

Merger Clause

This Agreement constitutes the entire agreement between the parties with respect to the subject matter contained herein and supersedes any and all other agreements, communication (written or oral)